The IRCTC mobile application extends the convenience of its online services to smartphones, making train ticket booking and related services accessible anytime and anywhere. Serving a massive user base, the app plays a crucial role in facilitating daily commutes and travel plans for people across the country.

Despite its widespread usage, the app has faced challenges related to user experience, such as complex navigation and performance issues, highlighting the need for thoughtful redesigns to enhance usability and meet the evolving expectations of modern travelers.

The screens show a lot of information packed into small spaces, which can overwhelm users. The lack of clear separation between different sections, like train details, passenger information, and actions, makes it harder for users to focus on specific tasks.

While some elements like train departure and arrival times are prominent, other important details such as class availability and passenger options are less distinct. This inconsistency can lead to confusion, as users may struggle to identify what’s most important on the screen.

The buttons and interactive elements, such as "Refresh" and "Add New," lack visual or tactile feedback that confirms a user's action. This can create uncertainty about whether an action has been registered, potentially leading to repeated clicks or frustration.

The app's design, particularly the color scheme and iconography, feels dated and may not appeal to modern users accustomed to more contemporary app designs. The gradient background and low-contrast text could also impact readability, especially in different lighting conditions.